Shop Policies
Shipping Policy
Shipping Time and Tracking
Orders usually ship within 3-5 days of purchase. A tracking number for all purchases made with standard shipping will be sent to the email you provided. Local delivery is not eligible for tracking and will typically only be delivered on the Saturday or Sunday after you place your order.
Local Delivery
If you live within the 17102 zip code (Midtown Harrisburg), you are eligible for free local delivery. This means that the item will be hand-delivered and left at your door/mailbox. In order to receive this local free shipping option, you must select it at checkout. If you are not comfortable with your item being hand-delivered, please select the standard shipping option.
Please note that if you selected the local delivery option but you do not live within the 17102 zip code, your payment will be refunded, your order will be cancelled, and you will be asked to re-order with standard shipping.
International Shipping
International shipping to other countries outside of the United States is not available at this time.
Refunds & Returns
I want you to be 100% satisfied with your purchase. If an item you order does not live up to your expectations, then please contact me at [email protected] within 14 days of delivery to schedule a return. Please note that shipping costs, if applicable, are non-refundable. To be eligible for a return, your item must be in the same condition as you received it. It must also be in the original packaging.
I am not able to offer refunds in the following cases:
- Any item not in its original condition, if the item is damaged, or missing parts for reasons not due to my error.
- Any item that is returned more than 14 days after delivery.
- Commissions and Original Paintings: Commissioned paintings and original paintings are not eligible for refunds.
Privacy Policy
Your Information
What do I do with your information?
When you purchase something from my store, as part of the buying and selling process, I collect the personal information you give us such as your name, address and email address. When you browse my store, I also automatically receive your computer’s internet protocol (IP) address in order to provide me with information that helps us learn about your browser and operating system.
Consent
How do you get my consent?
When you provide me with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, I imply that you consent to me collecting it and using it for that specific reason only. If I ask for your personal information for a secondary reason, like marketing, I will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for me to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting me at [email protected].
Big Cartel
My online shop is hosted by Big Cartel, LLC. They provide me with the online e-commerce platform that allows me to sell my products and services to you. Your data is stored through Big Cartel’s data storage, databases and the general Big Cartel application. Big Cartel may also share your information with third parties for payment processing and other services. For more information on how your information is stored, shared and protected by Big Cartel, refer to their Privacy Policy.
Payments
Payments are collected by Stripe. Stripe is a highly trusted online payment processing company used by millions of companies in over 120 countries throughout the world. Stripe accepts all major credit cards including Visa, MasterCard, American Express, and Discover.
Stripe, as my payment processor, tracks your billing information, geographic location, and other identifiable information to process your payment and prevent fraud. The information you provide during checkout is shared with Stripe during the billing process, but I do not share that information with any other third party. Stripe may securely share your information with third party security and risk providers during the payment process to provide real-time fraud protection. This is to protect you, the consumer, and I do not have access to that information or any input on decisions made to authorize a payment.
Cookies
What is a cookie?
A cookie is a small file which is placed on your computer’s hard drive. Cookies allow web applications to personalize your online experience and are found on the vast majority of websites. My website runs on the Big Cartel platform and includes a number of cookies over which I have no control.
Which cookie information do you collect?
The Big Cartel platform only uses cookies when customers purchase something, according to the directive "strictly necessary." These cookies are essential to ensure that your order is remembered between pages so that I can process it properly.
How do I disable cookies?
Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. You are free to reject or delete cookies at any time. Cookies can be removed via your internet browser settings to accept or reject all cookies, to notify you when one is set, and to delete your cookies periodically.
Changes to This Privacy Policy
I reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If I make material changes to this policy, I will notify you here that it has been updated, so that you are aware of what information I collect, how I use it, and under what circumstances, if any, I use and/or disclose it.
Contact
If you’d like more information, have questions or concerns, please contact me at [email protected]
Copyright Notice
© 2024 Ilana Gruber. All Rights Reserved.
The Artist's rights are protected by the Federal Copyright Act of 1976 and the Federal Visual Rights Act of 1990. Purchase of a copyright artwork does not transfer the copyright. The copyright to produce the works in copies, to produce derivative work based on the copyrighted image, and distribute copies is retained by the Artist. Any transfer of this copyright must be in writing expressly identifying what rights are being sold and for what purpose. The artist Ilana Gruber reserves the right to create printed reproductions of her original works for sale, even after they are sold.
Works of art cannot be modified without the permission of the artist. Works cannot be distributed, mutilated or modified in any way that would prejudice the reputation of the Artist.
The Artist, Ilana Gruber, owns and controls all the copyright and other intellectual property rights in this website and the material on the website. All the copyright and other intellectual property rights in this website and the material on this website are reserved. This includes, but is not limited to, works posted social media accounts (e.g. Facebook, Instagram) and all other forms of media under the Artist, Ilana Gruber.